Cleaning Service Agreement

Service Agreement for The Maid Squad
This Service Agreement (“Agreement”) is entered into between The Maid Squad (“Company”) and the customer (“Customer”) for the provision of cleaning services. By scheduling a one-time or recurring service with The Maid Squad, the Customer agrees to the following terms and conditions:
1. Service Provider:
The Maid Squad is a cleaning referral company. The cleaners provided by The Maid Squad are independent contractors and not employees of the Company. As such, The Maid Squad cannot be held responsible for any damage or theft caused by the cleaner. The cleaners are solely responsible for the services rendered.
2. Quality Service:
The Maid Squad promises to provide professional cleaning services that meet industry standards. If the Customer is dissatisfied with a portion of the cleaning, they must notify The Maid Squad within 24 hours. The Company will send a crew back to the Customer’s home within 48 business hours from the original cleaning to redo the unsatisfactory area. Refunds or discounts will not be offered in place of a redo.
3. Customer Responsibilities:
To ensure the best possible service, the Customer agrees to:
– Make the home accessible for the cleaning technicians.
– Have the home picked up and ready to be cleaned. Additional charges may apply if the cleaning technicians require more time due to the home not being ready or if the estimated job duration was underestimated.
– Acknowledge that The Maid Squad is not equipped to handle bug infestations, bodily fluids, extensive grease, mold, or water/fire damage.
– Understand that if the staff feels unsafe in the home or environment, they have the right to leave, and the Company may remove them.
– Note that if the entire space cannot be cleaned due to conditions, the Customer remains responsible for the full cost of the cleaning.
4. Rescheduling and Cancellation:
The Maid Squad requires at least 24-hour notice for rescheduling or cancellations. If the Customer reschedules or cancels with less than 24 hours’ notice, they will be charged 50% of the cost of the scheduled cleaning without exceptions. Timely notice allows the Company to schedule another home in the Customer’s place. Company-initiated schedule changes due to holidays, traffic, cleaner absences, or weather conditions will be rescheduled as close to the regular scheduled cleaning date as possible.
5. Breakage and Damage:
If asked to clean fragile items or use the Customer’s equipment, the Customer agrees to hold harmless and release from liability The Maid Squad and its contractors for any damage or breakage that may occur.
6. Rates and Estimates:
Rates are based on a single cleaner or 1 man hour. The job duration is quoted based on the average time it takes to clean a home of the specified size. If the home requires additional time or a deeper cleaning, the Customer is responsible for paying for the extra time. The Maid Squad reserves the option to reevaluate rates at any time. Additional charges may apply if the Customer requests changes to their service after receiving the original estimate.
7. Pets, Plants, and Children:
Due to liability concerns, The Maid Squad cannot care for pets, plants, or children. Customers are responsible for putting away pets, such as dogs, upon the cleaner’s arrival. If pets are not put away and the cleaner does not feel comfortable, they have the right to deny the job, and the Customer will be charged a cancellation fee.
8. Cleaner Capabilities:
a. The cleaners provided by The Maid Squad cannot clean areas or surfaces higher than 6 feet from the ground.
b. Cleaners are strictly prohibited from standing on top of furniture, ladders, or any other objects to reach high places, as it poses a liability risk for both the Customer and the cleaner.
c. The Maid Squad will only provide interior window cleaning services. Exterior window cleaning is excluded due to liability concerns. If the Customer requires exterior window cleaning, they are responsible for hiring specialized window cleaning services separately.
9. Liability Limitations:
a. The Maid Squad cannot be held responsible for any damage or theft caused by the cleaners, as the cleaners are independent contractors and not employees of the Company.
b. The Customer acknowledges that The Maid Squad and its contractors will not be held liable for any damage or breakage that may occur during the cleaning process if asked to clean fragile items or use the Customer’s equipment.
10. Payment and Policies:
– The Maid Squad accepts payment through Credit Card only.
– The Customer’s credit card will be put on hold for the full amount of the service 24 hours before the scheduled cleaning.
– The credit card will be charged for the full amount once the service has been completed.
– Refunds or discounts will not be offered once the service has started.
– The Maid Squad is closed on all major holidays (Christmas, Thanksgiving, 4th of July, New Year’s, Labor Day, Memorial Day).
– If there are any issues with the cleaning, the Customer must contact The Maid Squad within 24 hours of service completion. The Company will send someone out to address and correct the cleaning issue.
11. Picture of Before and After Work:
The Maid Squad takes before and after photos of the work for training, proof of performance, and promotion purposes. Examples of these photos can be found on the Company’s website. If the Customer does not want pictures taken of work areas in their home, they must notify The Maid Squad when scheduling the cleaning via text at 800-561-1489 or email at sales@themaid-squad.com.
12. Governing Law and Dispute Resolution:
This Agreement is governed by the laws of the state of California. Any disputes arising from this Agreement shall be resolved in the city of Los Angeles.
13. Modification of Agreement:
The Maid Squad reserves the right to modify this Agreement at any time at its discretion. The Customer will be notified of any changes to the Agreement.
By signing below, the Customer acknowledges that they have read, understood, and agreed to all the terms and conditions outlined in this Service Agreement.