Frequently Asked Questions – FAQs
Many of our customers have specific questions about our professional cleaning services. Here are just a few of the frequently asked questions we hear at The Maid Squad.
General Questions
How can I get a quote?
Visit any of our pages with a quote request form and provide information about your cleaning project. You will receive an email response from one of our team members with your quote information. Or give us a call at 800-561-1489 and one of our team members will provide you a quote over the phone.
Am I charged the full quoted amount even if it doesn't take that long to clean my house?
Yes, here at The Maid Squad we charge by the job and not by the hour. Some of our cleaners may be able to clean faster than others and we will still charge the same amount as quoted for the job.
Does someone have to visit my house before I can book a cleaning?
No, you can get a quote and book your cleaning online or give us a call and we can give you a quote over the phone. You can always email us pictures of the job if there are certain things you would like us to see for a quote. Email us at info@themaid-squad.com or give us a call at 800-561-1489.
Are cleaning supplies included?
Yes, our cleaners will bring there own cleaning supplies. If you have certain products that you would like the cleaner to use then please let the cleaner know upon arrival. Also, if you would prefer the cleaner to use your own mop/broom then please let them know.
Please note: If there is a vacuum available in the house then please have it on-hand for the cleaner to use.
What if I'm not happy with my cleaning?
Please call our management team at 800-561-1489 right away and we’ll make arrangements to rectify the situation. We have a satisfaction guarantee that we stand by.
IS THERE A CANCELLATION FEE?
If you you do not cancel by 5pm the day before your cleaning then you will be charged a 50% cancellation fee.
IS THE MAID SQUAD INSURED?
Yes, the Maid Squad does carry liability insurance for the business.
Scheduling Questions
CAN I GET A SAME-DAY BOOKING?
We don’t guarantee same-day bookings. But, depending on the day, we can often meet this requirement.
DO I HAVE TO BE HOME FOR MY CLEANING?
No, but if you’re not going to be home, make sure you let us know how to access your house by putting the information in the note section of the booking.
DOES MY CLEANER ARRIVE AT THE EXACT TIME I BOOK?
Yes, most of the time. However, we allow a one-hour window due to traffic and weather circumstances. In scenarios where your cleaner will be late, you will be contacted to let you know the ETA.
WHEN AM I CHARGED FOR THE SERVICE?
We require a card on file for all bookings and the day before your cleaning we will put a hold on your card for the balance. Your card will then be charged after the cleaning has been completed.
ARE THERE ANY CONTRACT COMMITMENTS?
No, you can cancel service up to the day before your cleaning without a penalty. You don’t have to commit to any contracts or pre-determined number of appointments.
Cleaning Questions
WHAT'S INCLUDED IN A STANDARD CLEANING?
Here’s a listing of what gets cleaned in every room of your house during a standard cleaning. You can also request extra items via your customer dashboard.
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Sweeping and Vacuuming Floors
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Washing Hard Surface Floors
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Dusting Furniture
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Cleaning Glass & Mirrors
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Cleaning & Disinfecting Bathrooms
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Cleaning & Disinfecting Kitchens
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Cleaning Counters and Back-splashes
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Clean Appliances Surfaces (inside upon request for an additional charge)
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Trash Removal
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Dusting Window Sills and Baseboard (upon request for an additional charge)
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Linen Change/Bed-making (upon request, additional charges may apply)
DO YOU PROVIDE THE SUPPLIES?
Yes, our cleaners will bring there own cleaning supplies. If you have certain products that you would like the cleaner to use then please let the cleaner know upon arrival. Also, if you would prefer the cleaner to use your own mop/broom then please let them know.
Please note: If there is a vacuum available in the house then please have it on-hand for the cleaner to use.
WHAT SERVICES DO YOU OFFER?
We offer a range of services from weekly cleaning to one-time cleaning to move-in and move-out cleaning. You can see the list of services we provide below or by clicking on “Our Services” in the header menu.
Services we offer:
- House cleaning Services
- Move-In / Move Out Cleaning Services
- Post Construction Cleaning Services
- Commercial Cleaning Services
- Disinfection Cleaning Services
- AirBNB Cleaning Services
- Recurring Cleaning Services
HOW MANY CLEANERS DO YOU SEND?
For general home cleanings we will send one cleaner to your home. If you’re on a recurring schedule, we’ll do our best to match you with the same person going forward.
For bigger cleaning projects, we will send more cleaners depending on the size of the project.
ARE THE MAID SQUAD CLEANERS SCREENED?
Absolutely. The cleaners go through a screening process that includes an interview and a criminal background check. We also require significant experience in residential house cleaning to work with us.
